Job Position

Customer Service Agent

As a Customer Service Agent, you are responsible for welcoming patients, coordinating appointments, managing files, and supporting communication across the team. Your role is essential in ensuring efficient service and delivering a smooth and reassuring experience for our patients.

Apply See Employment Criteria

Employment Criteria

Position

  • Permanent / full-time
  • 30-40hrs / week
  • Monday through Friday / daytime hours

Advantages

  • Supplementary health insurance
  • Life insurance
  • Paid vacation
  • Flexible start and finish times
  • On-site parking

Responsibilities

  • Greet patients courteously and professionally
  • Answer calls and provide information about available services
  • Enter data into the file management and billing system
  • Schedule and confirm patient appointments
  • Maintain clear and professional communication with the team
  • Ensure confidentiality of patient files
  • Support therapists by preparing necessary materials
  • Perform various administrative tasks to ensure smooth clinic operations

Qualifications

  • Vocational degree
  • 0-2 years of experience
  • French: intermediate (spoken and written)
  • English: an asset

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